Privacy Policy
Your privacy is fundamental to our operations. This policy explains how AI Innovation Malaysia collects, uses, and protects your personal information in accordance with Malaysian data protection laws and international privacy standards.
Table of Contents
1. Introduction
AI Innovation Malaysia ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ai-innovation-my.com and use our AI technology services.
Our Privacy Commitment
We adhere to the Personal Data Protection Act 2010 (PDPA) of Malaysia, the General Data Protection Regulation (GDPR) of the European Union, and other applicable privacy laws. Our practices are designed to give you control over your personal information while ensuring we can provide you with exceptional AI technology services.
2. Information We Collect
Personal Information
We collect information you provide directly to us, including but not limited to:
Account Information
- • Full name and contact details
- • Email address and phone number
- • Company name and job title
- • Username and password (encrypted)
- • Profile picture (optional)
Service Usage Data
- • AI service interactions and queries
- • Feature usage patterns and preferences
- • Content uploads and downloads
- • Customer support communications
- • Survey responses and feedback
Technical Information
When you visit our website or use our services, we automatically collect certain technical information:
Device Information
- • IP address and location data
- • Browser type and version
- • Operating system
- • Device identifiers
Usage Analytics
- • Pages visited and time spent
- • Click-through rates and interactions
- • Referrer URLs and search terms
- • Download patterns
Performance Data
- • Service response times
- • Error rates and debugging info
- • Feature performance metrics
- • System resource usage
3. How We Use Your Information
We use the collected information for legitimate business purposes related to providing and improving our AI technology services. Our data usage is transparent, purposeful, and compliant with privacy regulations.
Service Provision
- Provide access to AI technology platforms and tools
- Process and analyze user inputs and data
- Generate AI-powered insights and recommendations
- Manage user accounts and service access
Business Development
- Improve service quality and user experience
- Develop new AI features and capabilities
- Conduct research and analytics
- Optimize performance and reliability
Communication
- Respond to inquiries and provide support
- Provide educational content and resources
- Facilitate community engagement
Security & Compliance
- Ensure system security and integrity
- Comply with legal obligations
- Protect intellectual property rights
4. Information Sharing & Disclosure
Our Privacy Principle
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Any sharing of your data is limited to specific business needs and always with your privacy protection as our primary concern.
Limited Sharing Scenarios
Service Providers
We work with trusted third-party service providers who help us operate our business:
- • Cloud hosting and infrastructure services
- • Customer relationship management systems
- • Analytics and performance monitoring tools
- • Payment processing and billing systems
- • Communication and email service providers
Legal Requirements
We may disclose information when required by law or to:
- • Comply with legal processes and court orders
- • Protect our rights, property, or safety
- • Investigate potential violations of our terms
- • Prevent fraud or security breaches
- • Respond to government requests
Protection Measures
Contractual Safeguards
- • Data processing agreements with all vendors
- • Strict confidentiality and security clauses
- • Limited data access on need-to-know basis
- • Regular security audits and assessments
- • Immediate contract termination for violations
Data Minimization
- • Share only necessary information for each purpose
- • Anonymize data when possible
- • Use pseudonymization for analytics
- • Regular data purging and cleanup
- • No sharing for unrelated purposes
5. Data Retention
Retention Philosophy
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Our retention practices are transparent and proportional to the data's sensitivity and intended use.
Account Data
* Certain financial records are retained for legal requirements
Usage Analytics
* Anonymized after specified periods
Communications
* Subject to applicable legal requirements
Data Deletion Rights
You have the right to request deletion of your personal information at any time, subject to certain legal exceptions. When you request deletion:
- • We will delete your information within 30 days
- • Backup copies may persist for up to 90 days
- • Legal obligations may require retention of certain data
- • Anonymized data may be retained for research purposes
6. Your Rights & Choices
Your Privacy Rights
As a user of AI Innovation Malaysia services, you have comprehensive rights over your personal information. These rights are protected under Malaysian PDPA, EU GDPR, and other applicable privacy laws.
Access & Portability
- Request a copy of your personal data
- Export your data in a machine-readable format
- View your account activity and history
Correction & Updates
- Update your personal information
- Correct inaccurate or incomplete data
- Modify your communication preferences
- Adjust your privacy settings
Restriction & Objection
- Restrict processing of your data
- Object to certain types of data processing
- Withdraw consent where applicable
- Opt-out of marketing communications
Deletion Rights
- Request permanent deletion of your account
- Clear your search and browsing history
Legal Protections
- File complaints with data protection authorities
- Seek legal remedies for privacy violations
- Receive notifications of data breaches
- Appeal automated decision-making processes
Platform Controls
- Manage cookie preferences
- Control data sharing settings
- Set communication preferences
- Customize privacy and security levels
How to Exercise Your Rights
Online Account Management
- • Access your account settings dashboard
- • Use our privacy preference center
- • Manage communication preferences
- • Download your data archive
Direct Contact
- • Email: privacy@ai-innovation-my.com
- • Phone: +60 4 4759 3826
- • Response time: Within 30 days
- • No fee for most requests
7. Data Security
Our Security Commitment
We implement industry-leading security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security infrastructure is continuously monitored and updated to maintain the highest protection standards.
Technical Safeguards
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Multi-factor authentication (MFA)
- Role-based access control (RBAC)
- Regular security patches and updates
Monitoring & Detection
- 24/7 security operations center (SOC)
- Real-time threat monitoring
- Automated anomaly detection
- Log analysis and forensic capabilities
- Vulnerability assessments
Organizational Controls
- Employee security training programs
- Background checks for key personnel
- Strict access policies and procedures
- Data classification and handling procedures
- Regular security audits and penetration testing
Infrastructure Security
- Distributed denial-of-service (DDoS) protection
- Web application firewall (WAF)
- Network segmentation and isolation
- Regular data backups and recovery testing
- Physical security for data centers
Security Best Practices for Users
Account Security
- • Use strong, unique passwords
- • Enable two-factor authentication
- • Regularly review account activity
- • Log out from shared devices
- • Keep contact information updated
Data Protection
- • Be cautious with sensitive information
- • Report suspicious activities immediately
- • Keep software and browsers updated
- • Avoid public Wi-Fi for sensitive transactions
- • Verify authenticity of communications
Security Incident Response
Detect
Immediate detection of security threats through automated monitoring systems
Respond
Rapid response team activation within 1 hour of threat identification
Recover
Comprehensive recovery and notification within regulatory timeframes
8. Cookies & Tracking Technologies
Cookie Transparency
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. You have full control over these technologies through your browser settings and our cookie preference center.
Essential Cookies
Required for basic website functionality and cannot be disabled:
- Security: Protect against CSRF attacks and fraud
- Load Balancing: Distribute traffic efficiently
- Language Settings: Remember your language preference
Analytics Cookies
Help us understand how visitors interact with our website:
- Google Analytics: Page views, session duration, bounce rate
- Performance Monitoring: Page load times and errors
- User Journey: Navigation paths and conversion funnels
Marketing Cookies
Used to deliver personalized content and advertisements:
- Social Media: Enable social sharing and integration
- Personalization: Customize content and recommendations
Preference Cookies
Remember your settings and preferences:
- Theme Settings: Dark mode, color schemes, layouts
- Accessibility: Font size, contrast settings
- Content Filters: Personalized content categories
Managing Your Cookie Preferences
Browser Settings
Control cookies through your web browser:
- • Chrome: Settings → Privacy and Security → Cookies
- • Firefox: Options → Privacy & Security → Cookies
- • Safari: Preferences → Privacy → Cookies
- • Edge: Settings → Privacy → Cookies
Our Cookie Center
Fine-tune your preferences directly on our website:
This will open our cookie management panel where you can customize your preferences by category.
Cookie Duration
Important Considerations
Disabling Cookies
If you disable certain cookies, some website features may not function properly:
- • You may need to log in repeatedly
- • Website personalization will be limited
- • Shopping cart items may be lost
- • Some content may not display correctly
Mobile Device Considerations
Cookie management varies by mobile device and browser:
- • Safari on iOS: Settings → Safari → Privacy
- • Chrome on Android: Settings → Privacy → Cookies
- • In-app browsers have limited cookie controls
- • Consider using our mobile app for better control
9. International Data Transfers
Global Data Flow
AI Innovation Malaysia operates globally, and your personal information may be transferred to and processed in countries other than your own. We ensure that all international data transfers comply with applicable privacy laws and provide appropriate safeguards for your information.
Data Storage Locations
We use multiple data centers to ensure reliability and performance:
Singapore, Malaysia
Australia, Japan
Multiple global locations
Legal Safeguards
- Adequacy Decisions: Transfers to EU-approved countries
- Standard Contractual Clauses: EU Commission-approved templates
- Binding Corporate Rules: Internal data protection policies
- Certification Schemes: ISO 27001, SOC 2 compliance
Third-Party Processors
We work with international service providers who meet our privacy standards:
Cloud Infrastructure
Enterprise cloud platforms with global reach
- • AWS (Asia Pacific - Singapore)
- • Microsoft Azure (Multiple regions)
- • Google Cloud Platform
Analytics & Marketing
Performance and marketing technology partners
- • Google Analytics (Global)
- • Adobe Analytics
- • Various advertising platforms
Compliance Standards
Your Rights Regarding Transfers
Information Rights
- • Learn which countries your data is transferred to
- • Understand the safeguards we implement
- • Receive copies of relevant data processing agreements
- • Be notified of any changes to transfer mechanisms
Control Rights
- • Object to transfers to certain countries
- • Request data localization where possible
- • Withdraw consent for specific transfers
- • File complaints with supervisory authorities
Note: Some countries may have different privacy laws than your own. We provide the same level of protection regardless of where your data is processed.
10. Children's Privacy
Child Safety Priority
AI Innovation Malaysia is committed to protecting the privacy of children. Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children without appropriate parental consent.
Age Restrictions
General Services
Minimum age requirement:
Or age of digital consent in your jurisdiction
Educational Programs
Specialized services may allow:
With verified parental consent
What We Don't Collect
- Personal information from children under 16
- Sensitive data from minors
- Location data from children
- Biometric data from minors
Protection Measures
- Age verification mechanisms
- Parental consent verification
- Enhanced data protection for minors
- Specialized privacy controls
- Limited data retention policies
Educational Context
For educational institutions and programs:
- • School-approved educational tools
- • Teacher/guardian supervised usage
- • Minimal data collection practices
- • Educational purpose limitation
- • Enhanced parental rights
Parental Rights & Responsibilities
Parent/Guardian Rights
- Review your child's information
- Request corrections or updates
- Request deletion of data
- Withdraw consent at any time
How to Exercise Rights
Account Dashboard
Manage your child's account settings and data through our parent portal
Reporting & Response
Identify
Report suspected unauthorized collection from children
Investigate
Immediate investigation within 24 hours
Resolve
Delete data and notify within 72 hours
Legal Compliance
11. Privacy Policy Updates
Continuous Improvement
We regularly update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. We are committed to keeping you informed about how we protect your privacy and will always notify you of significant changes.
Types of Updates
Routine Updates
- • Clarification of existing practices
- • Updated contact information
- • Minor language improvements
- • Correction of typos or errors
Significant Changes
- • New data collection practices
- • Changes to data sharing policies
- • New service features
- • Legal compliance updates
Material Changes
- • New purposes for data processing
- • Additional third-party sharing
- • Significant security practice changes
- • Changes to your rights
Notification Methods
Email Notification
Direct email to registered users for significant and material changes
Website Banner
Prominent notice on our website homepage
In-App Notifications
Push notifications within our mobile and web applications
RSS/Newsletter
Updates included in our regular communications
Notice Periods
Your Choices & Rights
Review Period
Feedback Opportunity
30 days to review and comment on material changes
Discussion Period
Open dialogue about significant changes
Acceptance Options
Continued Use
Continue using services indicates acceptance
Account Closure
Close account if you don't agree with changes
Policy Version History
| Version | Date | Changes | Action |
|---|---|---|---|
| 2.1 | December 2024 | Enhanced international transfer details | |
| 2.0 | September 2024 | Major update for GDPR compliance | |
| 1.5 | June 2024 | Cookie policy and children privacy sections |
12. Contact Us
We're Here to Help
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out. Our privacy team is dedicated to addressing your concerns promptly and transparently.
Company Information
AI Innovation Malaysia
Leading provider of artificial intelligence technology solutions in Malaysia, committed to innovation, excellence, and responsible AI development.
Business Address
9 Jalan Masjid Kapitan Keling
Penang 10200
Malaysia
Contact Methods
Business Hours
All times are in Malaysia Standard Time (MST)
Specialized Contact Points
Response Timeframes
Regulatory Information
Data Protection Authorities
Malaysia
Department of Personal Data Protection (JPDP)
Registration: PDPA-2024-AI-001
European Union
Various Member State Supervisory Authorities
GDPR Compliance Reference: EU-GDPR-AI-2024
Filing a Complaint
If you believe we have not adequately addressed your privacy concerns, you have the right to file a complaint with the relevant data protection authority in your jurisdiction.
We encourage you to contact us first to resolve any issues, but you always have the option to escalate to regulatory authorities.
Visit Our Office
We welcome the opportunity to discuss our privacy practices with you in person. Please note that appointments are recommended for privacy discussions.
How to Schedule
- • Email: privacy@ai-innovation-my.com
- • Phone: +60 4 4759 3826
- • Minimum 24-hour notice required
Office Location
Address:
9 Jalan Masjid Kapitan Keling
Penang 10200, Malaysia
Nearby Landmarks:
- Kapitan Keling Mosque
- George Town Heritage Zone
- Penang State Museum
Legal Documents
Quick Links
Support
© 2024 AI Innovation Malaysia. All rights reserved. | This Privacy Policy is effective as of December 2024.